Shipping and Return Policy
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Options
Over $99+
Free shipping
Under $99
Calculated at checkout
Canada
Calculated at checkout
Free shipping
Under $99
Calculated at checkout
Canada
Calculated at checkout
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at noreply@merkurysmart.com with your name and order number, and we will look into it for you.
If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at noreply@merkurysmart.com with your name and order number, and we will look into it for you.
Returns
We accept returns up to 30 days after delivery, if the item is unused and in its original condition.
In the event that your order arrives damaged in any way, please email us as soon as possible at noreply@merkurysmart.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
In the event that your order arrives damaged in any way, please email us as soon as possible at noreply@merkurysmart.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.